In order to not miss any calls, the Hushed app needs to be running in the background at all times. If the app is shut down, you will not be able to receive any calls or texts until you open the app up again, where you will then see the missed call and SMS logs. 

 If "Background Refresh" is off, then the app cannot receive messages while it is in the background and might not be able to perform calls. To resolve this, please follow these steps:

For iOS Devices

To enable this, there are 2 options to check : 

1 - Low Power Mode (Settings App - > Battery - > Low Power Mode) needs to be off 

2 - Background App Refresh (Settings App -> Hushed - > Background App Refresh needs to be ON

If Background refresh is greyed out in the ON position, go To Settings App - > General - > Background App Refresh - > Turn on the option for the system, and then you can turn on / off by app.

For Android Devices

Would you be able to do the following: 

In your device, go to Settings menu > Battery > top right 3 dot icon > Battery optimization > click on "Not Optimized" bar > All Apps > Hushed > Select "Don't Optimize". 

Google Pixel

1. Go to your smartphone's Settings.
2. Tap Apps & notifications -> Advanced -> Special app access -> Battery optimization.
3. If your Hushed is listed as “Not optimized,” please tap on it -> Optimize -> Done.

Samsung

1. Please go to your phone settings
2. Applications
3. Select three-dot menu (top right corner)
4. Select "Special Access"
5. Select "Optimize Battery usage"
6. Select the "Apps not optimized".
7. Find Hushed on the list and make sure that it is not selected.

Huawei

1. Please go to your phone settings
2. Select "Apps"
3. Select "Advanced" (at the bottom)
4. Select "Ignore optimizations"
5. Press "Allowed" and select "All apps"
6. Find Hushed on the list and set to "Allow".

In case you have a Huwaei P30 or P30 Pro, please do this as well:

1. Please go to your phone settings
2. Select "Battery"
3. "App launch"
4. Hushed.
5. Toggle "Manage automatically" to "Manage manually"
6. On the screen that will pop up, ensure the following options are toggled:
   • Auto-launch
   • Secondary Launch
   • Run in background

MIUI

1. Please go to your phone Settings
2. Additional Settings
3. Battery & performance
4. Manage apps' battery usage
5. Choose apps and select Hushed.
6. Also, please go to your phone Settings
7. Additional Settings
8. Privacy
9. Location.

Check that you are using High Accuracy for Location Mode and also allowing location access. Configure the app so it can use GPS in the background.

Sony

1. Please go to your Phone settings
2. Select "Battery"
3. Select the (...) menu in the top right corner and press "Battery optimization"
4. Select "Apps"
5. Select "Hushed". (Depending on the one you have installed).

LG

1. Please go to your phone settings
2. "Battery & power saving"
3. Select "Battery usage"
4. "Ignore optimizations"
5. Turn on to ignore battery optimization for Hushed.

One Plus

1. Please go to your phone settings
2. Select "Battery"
3. Select "Battery optimization"
4. Switch to the "All apps list" (top menu)
5. Select Hushed and choose "Don’t optimize".

Motorola

1. Please go to your phone settings
2. Select "Battery"
3. Tap the menu in the top right corner
4. Select "Battery optimization"
5. Tap "Not optimized"
6. Select "All Apps"
7. Find Hushed on this list and select "Don’t Optimize".
8. Go back to your phone settings
9. Select "Battery"
10. Turn Battery Saver Mode off*

* When your Motorola reaches a low level of battery (15% by default, though you can customize it), the battery saver mode automatically starts and ignores the battery optimization setting you've chosen previously, so steps 8, 9 and 10 are advisable.

Other Android devices

There are many other smaller brand smartphones available that use Android, these settings may differ. If your device is not on our list, please try to locate a similar setting as mentioned for one of the brands above and apply it to fix the issue with faulty tracking of the Hushed application.