DOWNLOAD ON Apple Icon Android Icon
GET STARTED

Not receiving notifications of calls and texts? Background Refresh | How do I allow the app to run in the background? Follow

Table of Contents

In order to not miss any calls, the Hushed app needs to be running in the background at all times. If the app is shut down, you may not be able to receive notifications for calls or texts until you open the app up again, where you will then see the missed call and SMS logs. 

diagnostics__failed_.jpg

 If "Background Refresh" is off, then the app cannot receive messages while it is in the background and might not be able to perform calls. To resolve this, please follow these steps:

 

For iOS Devices

If your Hushed app is not receiving calls or notifications, your iPhone may be putting it to sleep. To prevent this, check the following settings:

Turn Off Low Power Mode

Low Power Mode restricts background activity, which can affect Hushed. To turn it off:

  1. Open the Settings app
  2. Go to Battery
  3. Make sure Low Power Mode is OFF

Enable Background App Refresh

This setting allows Hushed to run in the background and stay active:

  1. Open the Settings app
  2. Scroll down and select Hushed
  3. Tap Background App Refresh and ensure it is ON

 If Background App Refresh is greyed out:

  1. Open the Settings app
  2. Go to General → Background App Refresh
  3. Make sure the system-wide Background App Refresh is turned ON

Once enabled, you can turn it on or off for individual apps, including Hushed

 

For Android Devices

There are 2 steps

Step 1: Turn off battery optimization for Hushed

  1. On your home screen, long press Hushed, then tap App Info or the ℹ️ icon.
  2. Tap Battery.
  3. Tap Unrestricted.

If you are using an older version of Android:

  1. In your device, go to Settings menu > Apps & Notifications > Advanced > Special Access Apps > Battery optimization
  2. In the drop-down choose "All Apps"
  3. Scroll down to Hushed and select "Don't Optimize"

Step 2: Sometimes Android brands have extra settings

Google Pixel

  1. Go to your smartphone's Settings.
  2. Tap Apps & notifications -> Advanced -> Special app access -> Battery optimization.
  3. If your Hushed is listed as “Not optimized,” please tap on it -> Optimize -> Done.

Samsung

  1. Go to Settings.
  2. Select Battery and Device Care.
  3. Select Battery.
  4. Select Background usage limits.
  5. Select Never sleeping apps.
  6. Tap the + icon.
  7. Select Hushed from the list and tap Add.

Samsung (Previous OS versions)

  1. Please go to your phone settings
  2. Applications
  3. Select three-dot menu (top right corner)
  4. Select "Special Access"
  5. Select "Optimize Battery usage"
  6. Select the "Apps not optimized".
  7. Find Hushed on the list and make sure that it is not selected.

Huawei

  1. Please go to your phone settings
  2. Select "Apps"
  3. Select "Advanced" (at the bottom)
  4. Select "Ignore optimizations"
  5. Press "Allowed" and select "All apps"
  6. Find Hushed on the list and set to "Allow".

In case you have a Huwaei P30 or P30 Pro, please do this as well:

  1. Please go to your phone settings
  2. Select "Battery"
  3. "App launch"
  4. Hushed.
  5. Toggle "Manage automatically" to "Manage manually"
  6. On the screen that will pop up, ensure the following options are toggled:
    • Auto-launch
    • Secondary Launch
    • Run in background

MIUI

  1. Please go to your phone Settings
  2. Additional Settings
  3. Battery & performance
  4. Manage apps' battery usage
  5. Choose apps and select Hushed.
  6. Also, please go to your phone Settings
  7. Additional Settings
  8. Privacy
  9. Location.

Check that you are using High Accuracy for Location Mode and also allowing location access. Configure the app so it can use GPS in the background.


Sony

  1. Please go to your Phone settings
  2. Select "Battery"
  3. Select the (...) menu in the top right corner and press "Battery optimization"
  4. Select "Apps"
  5. Select "Hushed". (Depending on the one you have installed).

LG

  1. Please go to your phone settings
  2. "Battery & power saving"
  3. Select "Battery usage"
  4. "Ignore optimizations"
  5. Turn on to ignore battery optimization for Hushed.

One Plus

  1. Please go to your phone settings
  2. Select "Battery"
  3. Select "Battery optimization"
  4. Switch to the "All apps list" (top menu)
  5. Select Hushed and choose "Don’t optimize".

Motorola

  1. Please go to your phone settings
  2. Select "Battery"
  3. Tap the menu in the top right corner
  4. Select "Battery optimization"
  5. Tap "Not optimized"
  6. Select "All Apps"
  7. Find Hushed on this list and select "Don’t Optimize".
  8. Go back to your phone settings
  9. Select "Battery"
  10. Turn Battery Saver Mode off*

When your Motorola reaches a low level of battery (15% by default, though you can customize it), the battery saver mode automatically starts and ignores the battery optimization setting you've chosen previously, so steps 8, 9 and 10 are advisable.

 

Other Android devices

There are many other smaller brand smartphones available that use Android, these settings may differ. If your device is not on our list, please try to locate a similar setting as mentioned for one of the brands above and apply it to fix the issue with faulty tracking of the Hushed application.

 

Related articles