Support centre

There are a few reasons why SMS messages may not arrive in your account, below are some troubleshooting items and explanations which may help!

Is the text from a service, website, or bank?

If the SMS you are unable to receive is from an app, service, website, bank, or another similar usage, that text may not be able to send from the service you are trying to use.

We at Hushed do not block these messages for paid numbers, but, some services do not allow some numbers to be used for the purposes of account verification, or account set-up, due to their own policies. This means that while you may be able to submit your Hushed number to that service, they may not be sending any messages to your number, in this case, we recommend reaching out to that service to ask about their policies of acceptable numbers to use.

Examples of this include messages from Whatsapp, Facebook, Gmail, some banks, or messages that are sent from a shortcode number (ex. +12345).

Are you texting an international number?

We no longer support international outbound SMS/MMS on our 30 Day Worldwide plan for all numbers.

SMS/MMS between the US, Canada and Puerto Rico is not impacted as that is local. 

Does your Hushed app pass the diagnostic test?

If the SMS message is not from a service or website, then there is troubleshooting that can be done to help!

Please run the diagnostic test in the Hushed app by going to the main screen of Hushed > settings (in the top right corner) > Help & Feedback > Diagnostic Test > Run Diagnostic.

If any of the steps fail then that could be causing this issue with SMS messaging. Please visit our FAQ articles on latency and background refresh to help explain those results.

You can also select "send results to support" to open a support ticket with our team, who is happy to help troubleshoot!